24/7 Hold Lockers Frequently Asked Questions (FAQs)
How long can an item be in the locker?
Once an item is placed in a locker, it is available for pickup for 7 days. Please call (248) 370-8122 or email (support@ahplibrary.org) if you cannot pick up the item(s).
How do I know when an item is ready for pickup?
You will receive an email after the item is placed in the 24/7 Hold Lockers, letting you know your item is ready to be picked up.
What do I do if the locker doesn’t open?
For any technical issues with the Library Lockers, please call (248) 370-8122 during normal business hours.
What if I don’t want all the items in the locker?
You must empty the locker completely. Any unwanted items can be placed in the 24-hour return slots.
What if my library card will not scan?
Use the keypad on the screen to type in your card number
Will the locker doors close automatically?
No, they will not. Please make sure to close the locker doors after you have collected your items.
I have multiple items to pick up from the lockers, but I only want one. What should I do with the other items?
The lockers have an automated system that checks out every item stored inside your assigned locker to your account. If you have an item that you no longer want to keep, please place it in the 24 Hour Returns drop. This way, we can ensure that the item is removed from your account. If you leave any items behind in the locker, they will remain on your account.
What kinds of items can I pick up from the lockers?
You can pick up books, movies, and music from the lockers. However, the Library of Things, Technology, and New Arrivals are not available for locker holds.
If you have any additional questions or if you’re experiencing any difficulties with having your holds sent to the lockers, you can always reach out to the library staff for assistance! Simply call (248) 370-9466 during the library’s open hours and we’ll be glad to help you out!